You have absolutely nothing to worry about though, we will make sure you are 100% happy with your order. As a small Canadian business that manufactures in Canada, its extremely challenging for a small team to grow so quickly and try to meet our usual expectation of high quality and excellent customer support. As you can imagine we are working day and night to get all the orders out, expand the team, train new team members and improve our production abilities. Hi Cat, Thank you for bringing this to our attention and I am so sorry! Our team is completely overwhelmed with 10x more orders than we have ever received. So thank you again for your review and our team hopes to hear from you soon so we can take care of your order!

I promise you that we will respond to you immediately and make sure to expedite your order to you! Although your 1 star review will ultimately hurt our business, the amazing people we employ, and our mission to help animals, we none theless appreciate the feedback and our team is working so hard, day and night to get everything sent out. So I am really sorry about that! Our small business is going through a bumpy growth spurt and we are working really hard to get our service level back to what it used to be! In regards to your order, if you could please email our customer support team again, mention that you left a Trustpilot review. Our customer support team are also working really hard to catch up on all the tickets we received. We have been hard at work on that the past 2 weeks and I am happy to say that orders are now moving really fast. Thankfully we are not out of business! The truth is that we had such a successful launch and our products are in such high demand right now that we had to quickly hire new staff, train them and improve our production line so we can get more orders done.

Reviews of tags for hope